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HELP DESK
The kind of Assistance that your Clients deserve
HELP DESK
FIRST AND SECOND LEVEL SUPPORT
Professionalism of operators, linguistic skills, and a flexible offer, these are the unusual characteristics of our Help Desk.
We provide immediate remote technical Assistance to solve Hardware and Software related problems that your Clients may have, thanks to the professionalism of our dedicated personnel, trained thoroughly and constantly carrying out training courses based on your Services and Products.
A careful analysis of the areas of intervention and of the critical points is carried out in close collaboration with your Client, allowing us to offer high quality standards in the communication and fulfilment of support requests.
The operator receives the notification and, as soon as he has sufficient information, he processes it, providing the Client with assistance.
If the problem that has emerged cannot be immediately resolved, it is sent to the competent Office, with the emission of a Trouble Ticketing procedure in real time, allowing for complete traceability of the problem as well as its solution.
EXTENDED HOURS
A made-to-measure Service for your requirements, 24 hours a day, 7 days a week. We provide technical Assistance in situations of emergency or unexpected work peaks, outside of normal working hours and even during the night.
MORE THAN 20 LANGUAGES
We assist our Clients 24 hours a day, 7 days a week, in Italian and in more than 20 languages. We guarantee cross-channel assistance by providing Clients with information and complete support through numerous communication channels: Telephone, Chat, SMS, Videochat, e-mail.
TROUBLE TICKETING
Through our CRM platform, designed specifically following years of experience in this field and perfectly integrated with the Client’s organisation, management of all notifications, the procedure and fulfilment times can be checked in real time as well as receiving reports on the service.
