CUSTOMER CARE

For an impeccable Customer Experience

Vox, Gentium, CRM, Customer Care, Customer Service, Multicanale, Multilingue

MULTICHANNEL
INFORMATIVE

AND BUSINESS SUPPORT CUSTOMER CARE

Always available when your Clients need assistance.

Allow yourself the serenity of being able to count on a professional Service, handled by specialised operators specifically trained on the requirements of your Company.

Guarantee the very best customer experience to all of those who choose your Products and Services.  We oversee the contact points with clients, from the informative telephone call (via switchboard or chat), through to management of the after-sales support request, assuring the fastest response times on the market.

We assure your Clients information and total support on the active Services and Products sold, in Italian and in more than 20 languages, through all contact channels: Telephone, SMS, Chat, Interactive desks, Email.

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COMPANY SWITCHBOARD

Enhance every contact, overcome the classical concept of the “Switchboard”, and maintain high standards of courtesy and professionalism, characteristic of a multilingual Call Centre.

Work stations connected in teleworking allow the Company to guarantee an impeccable welcome also in emergency situations or unexpected work peaks, outside of normal working hours and even during the night.

CUSTOMER CARE

We support our Customers 24/7, in Italian and in more than 20 languages, in every possible business relationship: before, during and after sales.

We guarantee cross-channel assistance by allowing Clients to receive information and complete support through several communication channels: Telephone, Chat, SMS, and Email.

A DEDICATED SOLUTION

Our Consultants are at your side to create the Project of your service, analysing the technical requirements, your needs and the critical points related to management of everyday operations, with the objective of assuring you the very best Service performance