CUSTOMER CARE

For a flawless Customer Experience

Vox, Gentium, CRM, Customer Care, Customer Service, Multicanale, Multilingue

MULTICHANNEL
CUSTOMER CARE

INFORMATION AND BUSINESS SUPPORT

Always available for your customer’s needs.

Give yourself the peace of mind of a professional service, managed by specialized operators trained in your company’s needs.

You guarantee the best customer experience to those who choose your Products and Services. We cover all customer contact points, from the information call (via switchboard or chat), to the management of after-sales support requests,guaranteeing the fastest response times on the market.

We provide your customers with information and complete support on active Services and Products sold, in Italian and over 20 languages, via all contact channels: Telephone, SMS, Chat, Interactive desks, Email.

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COMPANY SWITCHBOARD

It enhances each contact, overcoming the classic concept of a “Switchboard” and maintaining the high standards of courtesy and professionalism which characterises a multilingual Call Center.

Teleworking workstations enable the company to guarantee an impeccable welcome even in emergency situations or unexpected traffic peaks, both after hours and at night.

CUSTOMER CARE

We support customers 24 hours a day, 7 days a week, in Italian and over 20 languages, at every stage of the business relationship; before, during and after the sale.

We guarantee cross-channel support, providing the customer to get complete information and support through multiple communication channels: Telephone, Chat, SMS, E-mail.

A DEDICATED SOLUTION

Our consultants are at your side to realise your service project, analysing the technical premises, your needs and the criticalities of day-to-day operations management, with the aim of guaranteeing you the best service performance.