Integrated multi-chanel solutions for communication processes

Business Process Outsourcing solutions for the management of your customers

BPO organizational mode involves the outsourcing of management and control processes of a company, which, for these functions, relies on a highly qualified partner to free up internal resources and devote them to activities more oriented to the company's core business.

Vox Gentium provides multilingual and multi-channel services with high added value, activating reception and contact management through multiple corporate touch points: CRM and Customer Care,Help Desk,Chat and Videochat,Back Office business document management.

The advantages of relying on us for Customer Management:

  • Reducing of management and operational costs

  • Re-appropriation of resources (personnel, time and space) to focus on the company’s Core Business

  • Increased service flexibility and better management of peak workloads

  • Immediate access to advanced skills and technologies without incurring the costs related to their acquisition

  • Reducing the time required for the introduction of new services or enter new markets (cities, regions, Countries)

  • Obtaining insight and in-depth reports on key service issues.

Vox, Gentium, Servizi, Business, Process, Outsourcing, Contact, Center, CRM

Discover our Solutions for your Business

Customer Care

First and Second Level Help Desk support

24-hour telephone Emergency Service

Sharing Mobility

Back Office and Business document Management Service

Collaborative Robotics and Videocommunication Services