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24 HOUR EMERGENCY SERVICE
Management of Multi-service Reports
TELEPHONE EMERGENCY SERVICE
WATER AND ELECTRICITY SUPPLY
Emergency Service reports related to emergencies or breakdowns in the supply of water or electricity should be sent directly to the Distribution Company of the supply.
Ruptured tubes, irregularities, or interruptions in supply: the telephone Emergency Intervention Service has been designed to handle these emergencies in the best possible way, thanks to the professionalism of our specialised operators, constantly updated on the requirements of your Company.
In compliance with the indications provided by A.R.E.R.A. for the water supply and A.E.E.G. for the electricity supply, we guarantee a response to users within 30 seconds, undertaking of the report of the user as well as rapid and accurate transfer of all information necessary to resolve the problem through a transparent Trouble Ticketing procedure and immediate telephone contact with the available Technical Manager of the Company.
QUICK RESPONSE
A made-to-measure service to handle emergencies.
We guarantee quick response and immediate contact by the available area manager for immediate handling of the urgency.
MORE THAN 20 LANGUAGES
We support the user from remote 24 hours a day, 7 days a week, in Italian and in more than 20 languages.
We reply within 30 seconds, offering telephone and computer assistance to resolve all of the problems announced.
INTEGRATED CRM
Through our CRM platform, designed specifically following years of experience in this field and perfectly integrated with the Client’s organisation, management of all notifications, the procedure and fulfilment times can be checked in real time as well as receiving reports on the service.
